Lync Policy Commands

Check that services are running Use PS command: Get-CsWindowsService -ExcludeActivityLevel | ft Name, Status

Start any stopped services Use PS onliner:  Get-CsWindowsService -ExcludeActivityLevel | where {$_.Status -like "Stopped"} | Start-CsWindowsService

Check CMS replication Use PS command: Get-CsManagementStoreReplicationStatus
  

• Check that ports are open and listening using the PortQueryUI tool
  • Download it here: http://support.microsoft.com/kb/310099
  • Use netstat: netstat -an | find /i “5060″
• Install the Microsoft Lync Server 2010 Resource Kit Tools, if its not already installed
  • Download it here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=80cc5ce7-970d-4fd2-8731-d5d7d0829266&displaylang=en
• Run the TopologyValidator from the Resource Kit
  • Using the Lync Topology Validator: http://www.confusedamused.com/notebook/using-the-lync-topology-validator/
• Install and run Lync Server 2010, Best Practices Analyzer
  • Download it here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=030548df-0dc7-4f86-b8a9-2f5ec8de8ba5&displaylang=en
• Break out Lync Logging tool and analyze traffic with Snooper from the Resource Kit
  • Lync Logging Tool: http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/
  • Snooper: http://blogs.technet.com/b/drrez/archive/2011/01/17/microsoft-lync-server-2010-resource-kit-tool-snooper.aspx
  • More on Snooper: http://howdouc.blogspot.com/2012/02/lync-snooper-more-than-just-log.html
• Analyze protocol traffic with Network Monitor or Wireshark
  • Network Monitor: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=983b941d-06cb-4658-b7f6-3088333d062f&displaylang=en
  • Wireshark: http://www.wireshark.org/
  • Wireshark Capture Tips: http://blog.schertz.name/2011/10/wireshark-capture-tips/
• Stress test the solution to see if load is the issue, download and install Lync Server 2010, Stress and Performance Tool
  • Download it here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=94b5f191-6d80-4dec-94c2-fca57995f8b7&displaylang=en

Deployment Troubleshooting

• Lync Server 2010 Setup or Remove Lync Components Fails on Windows Server 2008 R2 SP1: http://blogs.technet.com/b/nexthop/archive/2011/03/15/lync-server-2010-setup-or-remove-lync-components-fails-on-windows-server-2008-r2-sp1.aspx
• Error 0×80070020 when you try to run Setup Lync Server Components: http://msunified.net/2010/12/15/error-0×80070020-when-you-try-to-run-setup-lync-server-components/
• Dedicated Lync Server 2010 Mediation Server with two NIC’s: http://msunified.net/2011/02/22/dedicated-lync-server-2010-mediation-server-with-two-nics/
• Message Queuing Issues on Microsoft Lync Server 2010: http://blogs.technet.com/b/nexthop/archive/2011/05/03/troubleshooting-microsoft-message-queuing-issues-on-microsoft-lync-server-2010.aspx
• Error Deploying Lync 2010 Monitoring Reports: http://waveformation.com/2011/03/31/error-deploying-lync-2010-monitoring-reports/
• Troubleshooting Lync Edge, XMPP Gateway, and TLS Negotiation Errors: http://blogs.pointbridge.com/Blogs/Crockett_keenan/Pages/Post.aspx?_ID=7
• Useful Tips for Testing Your Lync Server 2010 Edge Server: http://blogs.technet.com/b/nexthop/archive/2011/12/07/useful-tips-for-testing-your-lync-edge-server.aspx
  • NOTE: If audio/video immediately gets disconnected when joining conferences, check your Edge certificates and ports with this nifty command, run it from a Front End
  • C:\Program Files\Microsoft Lync Server 2010\Reskit\msturnping -serverrole audiovideoedgeserver

Client Troubleshooting

• How to check SRV records for OCS/Lync and Exchange: http://msunified.net/2010/08/09/how-to-check-srv-records-for-ocs-and-exchange/
• Lync cannot verify that the server is trusted for your sign-in address: http://blogs.technet.com/b/jenstr/archive/2011/02/10/lync-cannot-verify-that-the-server-is-trusted-for-your-sign-in-address.aspx
• Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7&displaylang=en
• TechNet Article Troubleshooting Clients: http://technet.microsoft.com/en-us/library/gg195811.aspx
• TechNet Article Troubleshooting Devices: http://technet.microsoft.com/en-us/library/gg425952.aspx
• Troubleshooting Connectivity for Mac clients: http://blogs.technet.com/b/nexthop/archive/2010/12/13/troubleshooting-connectivity-for-messenger-for-mac-7-0-2-and-communicator-for-mac-2011-with-communications-server-2007-r2-and-lync-server-2010.aspx
• Lync 2010 stopped joining Online Meetings: http://trogjels.wordpress.com/2011/05/18/lync-stopped-joining-online-meetings/

Control Panel Troubleshooting:

• TechNet Article Troubleshooting Lync Server 2010 Control Panel: http://technet.microsoft.com/en-us/library/gg195689.aspx
• “Insufficient access rights to perform the operation” when attempting a move user or enable user command: http://support.microsoft.com/kb/2466000#appliesto
• Lync Control Panel Fails When Moving Legacy Users: http://blogs.pointbridge.com/Blogs/Crockett_keenan/Pages/Post.aspx?_ID=4

Post Deployment

• Stale OCS objects showing up in Lync BPA: http://msunified.net/2011/04/13/stale-ocs-objects-showing-up-in-lync-bpa/
• Lync Server Front End: Lost connection to the Web Conferencing Edge Server: http://msunified.net/2011/02/09/lync-server-front-end-lost-connection-to-the-web-conferencing-edge-server/
• Troubleshooting Archiving Server: http://blogs.technet.com/b/nexthop/archive/2011/05/09/troubleshooting-archiving-server.aspx
• Understanding and Troubleshooting Microsoft Exchange Server Integration White Paper: http://blogs.technet.com/b/nexthop/archive/2011/05/11/understanding-and-troubleshooting-microsoft-exchange-server-integration-white-paper.aspx
• Logging on a Lync Enterprise Pool – Federation Troubleshooting: http://ocsguy.com/2011/07/11/logging-on-a-lync-enterprise-pool/